Frequently Asked Questions

MetaCard is a digital prepaid card platform that enables users to send, receive, and use virtual gift cards globally. Whether it’s for rewards, incentives, or personal spending, MetaCard makes payments fast, easy, and secure.

You can order a card using crypto, and use it online or in person wherever supported.

Just sign up with your email and follow the instructions.

Yes, we use industry-standard encryption and never share your data.

Contact support to request account deletion.

We offer various virtual Visa and Mastercard options.

Both online and real-life stores that accepts Visa or Mastercard, except restricted merchants.

Yes, our cards are accepted globally, subject to local restrictions.

We recommend not using VPNs to avoid fraud flags, but it may work in some cases.

Cards cannot be used in OFAC-sanctioned countries.

MetaCard supports both Apple Pay and Google Pay, so you can easily add your card to your mobile wallet.

Check your card email for expiration details. Most links are valid for 3-6 months.

Yes, cards have an expiration date shown in your dashboard.

Click the link in your email and follow the on-screen instructions.

Some fees may apply for certain transactions. See our pricing page.

Limits depend on your verification level. See your dashboard for details.

Orders are final once processed, but contact support for help.

Refunds are handled on a case-by-case basis. Contact support.

Report any misuse to support immediately.

Contact support with details of the disputed transaction.

Reach out to our support team via the contact form or email.

Most queries are answered within 24 hours.

Support can help with account, card, and payment issues.

Yes, we are PCI-DSS compliant.

Absolutely. We never share your data without consent.